Help Desk and Technology

Technology Services has created a list of information that will help you if you need to work remotely. Check back as this page will be updated often.

Get Support

• Need help, contact Technology Services. We will help you as fast as possible.
  • As always, we recommend you email us at support@delval.edu
  • If you call us (215-489-4357) and reach our voicemail please leave us a message. We check our voicemail frequently and will call you back.
  • Training Resources:
    • Zoom - https://support.zoom.us/hc/en-us/sections/201740096-Training
    • Skype for Business - https://support.office.com/en-us/article/video-what-is-skype-for-business-3a21eca4-434d-41f1-ab06-3d4a268573b7
    • Office 365 - https://support.office.com/en-us/office-training-center
  • Need a Zoom Account?
    • All employees were sent a Zoom email with information on how to activate your Basic account. If you do not see the email, please contact the Help Desk at support@delval.edu and we will resend it. Once your account has been activated, we can change it to a Pro Account if needed. Detailed Zoom information is available to help you determine which license you will need. - http://library.delval.edu/helpdesk/zoom

Prepare

• Password Management – Set up your security questions should you ever require it. http://library.delval.edu/helpdesk/passwordbackups. More information about passwords can be found at http://library.delval.edu/helpdesk/passwords.
• Prepare before you need to work remotely
  • Test your technology readiness in advance. Know what tools you will need and make sure you understand how to use them.
  • All University and most personal devices and computers will support working remotely. If using a personal device please make sure you have up to date virus protection.
  • Review the training that is available through the links on this support web site or even through YouTube. This is often more efficient than contacting the Help Desk, especially during peak support times.
  • You will typically need internet access to work remotely
    • There are many different internet providers out there and even more phone types so we are unable to provide specific information but these resources may help you connect to the internet.
      • Internet provider information: https://www.pcworld.com/article/3532817/which-internet-providers-are-lifting-data-caps-during-the-coronavirus-and-which-arent.html
      • Turning phone into a hotspot: https://www.pcmag.com/how-to/how-to-turn-your-phone-into-a-wi-fi-hotspot
    • if using your mobile phone as a hotspot please make sure that that you understand what your carrier is providing so that you do not incur any overage charges.

Tools

• Meet online
  • Zoom - Web conferencing tool
    • General Zoom information - http://library.delval.edu/helpdesk/zoom
    • DelVal faculty resources - https://sites.google.com/site/delvaledtechresources/webconferencing
  • Skype For Business - skip the phone calls and send an instant message to others at the University. You can also share screens and make computer to computer video and voice calls.
    • http://library.delval.edu/helpdesk/skypeforbusiness
  • We recommend using headphones with a mic that connect to your computer for both Zoom and Skype for Business. You may find this more comfortable and you will not need to use the phone connection. If using Zoom on campus, you will also be able to avoid making a long distance phone call.
• Connect to systems and resources
  • Many of the commonly used tools and resources you will need are already available from off-campus without the need for VPN access.
  • Need VPN access? Go to http://library.delval.edu/helpdesk/networks and then go to the VPN tab.

Note: The table below will continue to be updated

• Office 365 can likely do much more than you are aware of.
  • The Office 365 button on the left has information on the many apps that are available. Even if you are not on your computer you can access Word, Excel, PowerPoint and many more applications.
    • Once there you can click on the tab with information about remotely viewing the campus directory. We encourage you to update your information.
    • Another tab contains information on how you can install Office 365 on non-DelVal computers. Most Office 365 applications also have an app available. Look for Microsoft apps on the Apple App Store or on Google Play.
  • Office 365 Calendar - Keep your calendar up to date and use it to efficiently schedule meetings with colleagues.
  • We encourage you to:
    • consider moving departmental files that need to be shared from the X drive to an Office 365 team site so the files can be accessed from anywhere without needing a VPN connection.
    • consider moving your personal files to OneDrive so they are synced and available across multiple devices.

Phone and Voicemail

• Accessing your voicemail from off-campus
  • Dial 215-489-2222
  • Press # to access your mailbox
  • Enter your mailbox number, press #. This is the last 4 numbers of the DelVal phone number you are trying to access.
  • Enter the password, press #.
  • You should now be in your voicemail.
• Redirecting phone calls to a cell phone or land line.
  • You will be using Avaya's EC500 - After you are activated for this service you will now see an EC500 button on your desk phone.
  • First, you will need to provide the Help Desk with the phone number you want to forward calls to. Please send this request to support@delval.edu.
  • Using EC500
    • To Activate EC500 - This will have all calls ring on your desk phone and the number you provided.
      • If you are on campus you can push the button next to EC500.
      • From off campus - From the number provided call 215-489-4419
    • To Deactivate EC500 - This will stop calls from being forwarded.
      • If you are on campus you can push the button next to EC500.
      • From off campus - From the number provided call 215-489-4189
• Ways to keep your phone number private
  • You can use Zoom to schedule meetings instead of just calling out.
  • You can set up a forwarding and have the other party call your office phone but answer on your personal phone.
  • Some cell phones have the ability to block caller ID. This can be different for everyone and you may have to look up instructions or reach out to your carrier.
  • Entering *67 before entering the phone number may block your number. We recommend you try this with a coworker. Also, please check with your mobile or landline provider to make sure you are not charged for this service.