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Help Desk and Technology

Delaware Valley University Technology and Help Desk Services.

Your DelVal Computer

 

Technology Services follows the minimum requirements set by Microsoft for Windows 10. All campus computers must be upgraded to Windows 10 by January 14, 2020.  The baseline specifications listed below must be met by all machines on campus in conjunction with meeting the standards set for Windows 10 provided by the computer manufacturer. Our current vendor is HP.  Please contact Technology Services, if you have any questions. 

Processor:

1 gigahertz (GHz) or faster processor or System on a Chip (SoC)

RAM: 

1 gigabyte (GB) for 32-bit or 2 GB for 64-bit 

Hard drive space:

16 GB for 32-bit OS 32 GB for 64-bit OS

Graphics card:

DirectX 9 or later with WDDM 1.0 driver

Display:

800x600

 

 

Your Desktop Computer is a small form factor and designed to take up less working space. We ask that you keep the front and rear vents of your machine unobstructed to ensure maximum performance of your machine. Here is some additional information about your Desktop:

  • DelVal utilizes OneDrive to assist with backing up your files. Only the Desktop and Documents folders are backed up. Be sure to visit the Office 365 Section toward the left and the middle of this page for more information. 
    • Network Storage is available via the X: Drive. See the Wireless and Networking section of our page. You must submit the Network Access form located on myDelVal.
  • Technology Services has installed software on all university-owned equipment that will automatically run updates for your computer and university-owned software. You may be prompted to reboot your computer. Please keep in mind you will only have the option to postpone the reboot three times before the computer is forced to reboot. ‚Äč
    • We ask that you log off at the end of the day to allow updates to be installed on your machine while you are not here. This will minimize the amount of downtime in your day due to computer maintenance.
  • All DelVal laptops and PC’s are now encrypted, this prevents theft of your data in the event your laptop or PC is lost or stolen. 

Please avoid placing items on top of your laptop and remember to store it in a well-padded area, especially if you have a touch screen model. 

  • All DelVal laptops come with a docking station unless it was refused. This docking station allows for connections to monitors, hardwired internet connection, and other computer accessories with ease.
    • When docking your laptop listen for a clicking sound, if you do not hear a click your laptop may not be seated correctly.    
  • Your laptop is also equipped with external display ports. One is called a Display Port and can easily be confused with an HDMI port.  You will need a display port to HDMI adapter if you need to use this connection. The other port on your laptop is a VGA port and you can connect with a VGA Cable.
  • DelVal utilizes OneDrive to assist with backing up your files. Only the Desktop and Documents folders are backed up. Be sure to visit the Office 365 Section toward the left and the middle of this page for more information. 
    • Network Storage is available via the X: Drive. See the Wireless and Networking section of our page. You must submit the Network Access form located on myDelVal.  
  • Technology Services has installed software on all university-owned equipment that will automatically run updates for your computer and university-owned software. You may be prompted to reboot your computer. Please keep in mind you will only have the option to postpone the reboot three times before the computer is forced to reboot. 
    • We ask that you log off at the end of the day to allow updates to be installed on your machine while you are not here. This will minimize the amount of downtime in your day due to computer maintenance.
  • All DelVal laptops and PC’s are now encrypted, this prevents theft of your data in the event your laptop or PC is lost or stolen. 
    • Please remember to secure your device when leaving the university, especially when traveling. 

Computer accessories are sometimes necessary to fulfill your job responsibilities. Laptop bags, external hard drives, wireless mouse and keyboards, etc. can be ordered through the university’s purchasing system. The list below contains some uncommon accessories that are used here at DelVal. Please keep in mind that this is not an all-inclusive list of all accessories.

  • Privacy Screen
    • Used to prevent others from seeing what is displayed on your monitor.
  • Video Adapters
    • Used to connect the computers to projectors, monitors, or television
  • Jigglers
    • Used to stop a computer from going to sleep. Mostly used during presentations.
  • Presenter (Slideshow Advancers)
    • Used to change PowerPoint Slides
  • Webcams
    • Used for video conferencing. (Most DelVal Laptops have Webcams)
  • Headphones with Microphone
    • Used for video conferencing
  • USB Hub
    • Used to convert one USB port to multiple

If you need anything that is not mentioned, please feel free to contact the Help Desk. We are happy to assist with any of your technological needs.